Lucky Bird Casino Privacy Policy

This Privacy Policy explains how Lucky Bird collects, uses, stores and protects the personal information you provide when using our online casino services in Canada. We take your privacy seriously and aim to keep this page clear and practical so you can understand what data we handle and how to contact us about it.

Types of data we collect

We collect information needed to operate accounts, process payments and keep the service secure. The main categories are described below.

Personal data

This includes name, date of birth, email address, telephone number, postal address and identity documents you provide for verification. We also collect account details such as username, account history and any customer service correspondence.

Technical data

We record device and connection information such as IP address, browser type, operating system, device identifiers and basic location data. We also use cookies and similar technologies to remember preferences, improve site performance and measure activity.

Transactional data

Transactional records include deposit and withdrawal details, payment method information, currency selection, game activity, wagering history and any records required for payments or compliance checks, such as KYC (know-your-customer) and anti-fraud screening.

How we use your information

We use data to create and manage your account, process deposits and withdrawals, verify identity, prevent fraud, provide customer support and comply with legal obligations. Information is also used for operational purposes such as resolving disputes, analysing site performance and enforcing terms of service.

With your consent, we may send account-related notices and marketing offers. You can opt out of marketing at any time through your account settings or by contacting [email protected].

Data protection practices

We protect personal information using technical and organisational security measures including encryption for data in transit, access controls, and secure servers. Access to personal data is limited to staff and authorised service providers who need it to perform their duties.

We retain personal information only for as long as necessary to provide services, comply with legal obligations and resolve disputes. Where required, we anonymize or securely delete data.

Cookies and tracking technologies

Cookies and similar tracking tools help the site function and allow us to analyse usage trends. These include strictly necessary cookies, performance cookies for analytics, and functional cookies for preferences. You can manage cookie settings in your browser or via our site cookie controls.

User rights

Under Canadian privacy expectations, you have the right to access personal information we hold about you, request corrections, and request deletion where applicable. Requests may require identity verification and may be limited where retention is necessary for legal or fraud-prevention reasons.

Access, correction and deletion

To request access, correction or deletion, contact [email protected] with your request and a form of ID if necessary. We will respond and guide you through verification steps. If we cannot comply with a request, we will explain the reason and any alternative options.

Information sharing and third parties

We share data with trusted third parties who provide payment processing, identity verification, analytics, hosting and fraud-prevention services. We may also disclose information if required by law or to protect the safety of our users. All third parties are contractually required to protect personal information and use it only for agreed purposes.

Privacy policy updates

We may update this policy from time to time. Material changes will be posted on this page and, where appropriate, communicated by email or site notice. Please check this page regularly for the most current information.